Job Purpose: Greet Customers in a kind and courteous manner, register students and answer general questions.

Primary Job Function: We are looking for a candidate who is sociable & outgoing to join our team. M-F 3:00 PM - 8:00 PM, Saturday 8:30 AM-12:30 PM. The individual is responsible for efficiently handling the face paced front office while ensuring a high level of customer service. Main duties include answering phones and emails, registering students, collecting payments, retail sales and interacting with clients. Attention to detail and a strong ability to multi-task are essential to success in this role.

Essential Job Functions:

• Collect payments and monitor client accounts
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, process registrations and address complaints
• Answer telephones, direct calls and take messages
• Monitor incoming messages via social media and texting and respond promptly
• Compile, copy, sort and file records of attendance, business transactions and other activities
• Operate office machines such as photocopiers, scanners, facsimile machines, voice mail systems computers. Knowledge of Mac computer systems preferred, but will train.
• Maintain and update filing, inventory, database systems
• Open, sort, and route incoming email, answer correspondence as needed

Job Knowledge:

• Clerical-Knowledge of administrative and clerical procedures and systems such as word processing and spreadsheets using Apple based system (Numbers and Pages).
• Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation for customer satisfaction.
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Gymnastics Knowledge-The ability to understand gymnastics skills and terminology, structure of the program and to communicate effectively to clients regarding proper class placements (will train if needed)

Job Skills

• Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking-Talking to others to convey information effectively.
• Reading Comprehension-Understanding written sentences and paragraphs in work related documents.

Tools and Technology

Tools:

• Mac Computers and Ipads
• Photocopying equipment
• VOIP telephone system
• Computer laser and inkjet printers
• Facsimile machine

Technology:

• Iclass Pro Class Management software for registration and billing
• Social Media posting and messaging
• Email
• Ooma (internet based) phone system
• Apple Pages and Numbers software

Additional Job Activities

• Cleaning - light duty cleaning and sanitizing, vacuuming and general tidying of lobby areas if needed

Legends Gymnastics, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• Are you willing and able to work afternoons and evenings?
• Are you willing and able to work Saturdays?

Experience:

• Organizational skills: 3 years (Required)
• Customer service: 3 years (Required)
• multi-tasking in a fast paced environment: 2 years (Required)

Work Location: In person